It was late in the
afternoon and the day was pretty tough on me. As head of the logistics organisation
handling a complex down-stream supply chain at the line of control, I had
enough and more to handle. Very short on human resources and consequent
exhausting and extended work schedules, every man on the team was stretched and
stressed. Adverse effects of high altitude and extreme weather were writ large
on every human face. The day was particularly bad, as “clearance” of unexploded
explosives had gone awry. Though the mishap did not claim any lives, it shook
us up. With morale in our boots, I ordered my men back to the barracks for the
day. While they boarded the trucks, I decided to walk to my room. I send my
driver off. Catharsis is best, when alone.
Cross country walk,
in the high-altitude is all about “ups and downs”. Weather can be unpredictable
and winds can be nasty. With temperatures below freezing, cross country walk in
snow is testing. Little into my climb the winds started to whistle. The winds
were picking up and I realised that
I am up against a headwind that could blow me into the canyon below. Turning
back on steep slopes, downwind is invitation to disaster because one can’t
predict where one would finally end up.
Survival would only be a distant probability. The only “way out” in such
situations is to “hold on” or “move ahead”. With great difficulty, I gathered
my regulation “Parkha” around me, made myself a smaller object and
crouched down. It was final
proof, everything was conspiring against me that day.
As I gazed up, I saw
a raven circling above skillfully utilising the headwind to climb without
flapping his wings even once. Deciding
to “rest out” the wind, I stretched myself on the ground facing the sky to watch the
craven fly. It was a beautifully
choreographed piece of solitary ballet. It took me a while to realise that every time the raven faced the
headwind, it allowed itself to be blown higher by skillfully maneuvering its
wings to catch the wind. I also realised that it returned to face the winds to
reach higher. By logic, the bird lighter and winged, should have been blown away. Tipping
the scales beyond 80, I should have fared better against the winds. But the ground situation defied “my” logic. While I was struggling to take even one step forward against strong
headwinds, the bird was transforming adversity to advantage. While I was being pinned down by an adversity, the same adverse conditions were being utilised
by another to rise up.
I collected myself, buttoned up my “Parkha” tight around me lest the
flapping coat drag me down and slowly started climbing the hill, walking
side-wise. Though difficult to walk up a hill sideways, I had found “some” way
out of the predicament I was faced with. I made very little progress. But
progress I did. A little later the winds subsided and I could resume my climb.
Adversities and failures are temporary or momentary. They are significant
lessons in life. In the midst of an adversity one does feel let down and
lonely. A team leader or CEO, irrespective of the size of the organisation, would
be faced with many such situations. Some may even turn out to be existential
ones. Such situations might not have been outcome of one’s own actions, but
that does happen. It is then one has to dig deep within to find the resilience
and reserves to come out.
There
are a number of managerial lessons to be learned from this incident.
The first and
foremost is to find the flow of adversity so that the best can be milked out of
the situation. It will be foolish to bang one’s head against the wall of
adversity without an action plan. Adversity entail penalties of time, efforts,
resources, milestones, bottom-lines and profits. It is in the ingenuity of the
contestant to make the best out of adversity. But, in the organisational
context, it unmasks fair weather loyalists. Adversity also exposes the frail
and lights up the resilient amongst teammates. Often those regarded as “high
performers” wilt and wither in adversity, giving leaders the opportunity to identify
the true worth of the team.
Adversity normally
forces managements to evaluate existing processes and procedures and motivates
it to re-engineer the entire organisational process. This can provide opportunities
to limit losses and maximise gains. Like the raven, who without moving its
wings, conserved, persevered and exploited the “pushback” to climb up,
adversity can be used by organisations to become lean, mean, efficient and
close-knit entities.
My act of holding the
Parkha close around me, illustrates the need to gather all resources at command
including skill sets to tide over the adversity. Moving sideways up the hill,
though inefficient helped me keep emotional and physical momentum. Thus, even
small steps forward in adversity represents major progress made by the
organisation.
Adversities will
pass and the persistent will emerge victorious.
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